Consider a career at Norwich Pharma Services

Norwich believes that in order to produce the highest quality pharmaceutical products, our diverse staff should possess exceptional skills, including leadership, flexibility, commitment and technical expertise. Talent is key—and so is teamwork.

Our employees work in team environments where customer focus, passion and innovation are a way of life. Teams are responsible for achieving production timelines, meeting performance goals and maintaining the consistently high standards of quality for which we are known. As a Norwich employee, you’ll work as an integral part of a business team.

We welcome job candidates who possess strong skills, a commitment to excellence and a desire to contribute to our vital, growing organization.

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Current career opportunities include

Team Leader - Quality Control (QC)


Norwich Pharmaceuticals, Inc. – An Alvogen Company seeks a Team Leader – Quality Control (QC) in Norwich, New York. Lead & manage activities supporting the laboratory function in executing daily operations & testing necessary to support commercial products.  Responsibilities include participation in weekly/monthly safety training, identify potential safety hazards, implement appropriate safety improvements & take part in investigations of safety related incidents; perform job functions in a safe manner consistent with site safe practices & regulatory requirements such as OSHA; conduct assigned tasks in compliance with cGXP requirements, current industry standards, compendial standards, FDA expectations & internal procedures; ensure that investigations are conducted in a timely manner & completed within established target completion dates; ensure that QC staff have been appropriately trained to perform a GMP task; serve as primary resource for planning & scheduling tests; assist analysts as needed & troubleshoot if required; witness analytical notebooks of peers; conduct testing consistent w/established methods & procedures; perform & complete tasks w/in established deadlines; identify areas of improvement in laboratory testing; provide technical training to analysts.


The Team Leader – QC is also responsible for GMP decision making in determining when to conduct lab investigations; perform analyst training; disposition of lab test results & samples/batches; prioritization of staff work assignments & testing schedules; suitability of analytical equipment/instruments for use; determine analyst qualifications to perform testing; & determine when Change Control is warranted.


  • MS degree in Chemistry, Biochemistry, Biology, Microbiology or related
  • Thorough understanding of cGMP requirements
  • Strong communication, interpersonal, & organizational skills
  • Ability to work with a sense of urgency in a fast-paced environment
  • Strong technical writing & investigation skills

Temporary - Documentation Scientist



The Documentation Scientist provides support and oversight to Quality Control (QC) analysts through the review and witnessing of documentation produced by the QC laboratory.




The Documentation Scientist reports to the QC Associate Director.




Primary responsibilities of this role include the following


  1. Documentation review
    1. Understand, review, and witness testing and other documentation for compliance to relevant SOPs, QATs, methods, etc.
    2. Work directly with QC analysts to resolve discrepancies, deviations, omissions, errors, etc. discovered in the course of review.
    3. Escalate outages to laboratory management as appropriate.
    4. Review and revise documents such as SOPs, QATs, methods, templates, etc. as needed.
    5. Perform final review of notebooks to facilitate closure.
  2. Additional duties as assigned




  1. AS or BS in chemistry or related field, plus 3-5 years of pharmaceutical QC laboratory experience, or equivalent combination of education and experience.
  2. Excellent oral and written communication skills.
  3. Proficient in computer use (Word, Excel, PowerPoint, internet) with ability to learn new computer applications.
  4. Ability to comprehend and follow standard operating procedures and test methods.
  5. Strong attention to detail, especially with respect to written procedures, and ability to multitask.
  6. Operates with a sense of urgency in a fast-paced environment.
  7. Strong organization, communication, and interpersonal skills.




  1. Review and approve laboratory documentation.
  2. Identify documentation discrepancies and determine resolution.

Escalate discrepancies to laboratory management as appropriate

QS Systems Administrator - APR/AUDITS


The QS Systems Administrator – Annual Product Review System Administrator and Internal, Customer, and Regulatory Audit System Administrator fully understands GxP principles as regulated and guided by domestic and international regulatory requirements. 


Coordinates and manages all aspects of the Annual Product Review System at predefined time intervals to summarize quality systems for verification against actual practices and conformance to quality standards.


Coordinates and manages all aspects for the Site Internal Audit Program, Customer and Regulatory Audits/Inspections.




The QS Systems Administrator reports to the Quality Systems Manager.




Primary responsibilities of this role include the following:


Annual Product Review System Administrator:

  • Manage all aspects of the APR program
  • Monitor program performance and compliance
  • Work with internal resources to define requirements for analyzing and reporting data
  • Provide summary and statistical analysis of all data for all APRs.
  • Work with customer contacts to meet all APR requirements
  • Track product/site performance and focus on continuous improvement.


Site Internal / Customer /Regulatory Audit/Inspection Administrator:


  • Maintain the internal Audit schedule
  • Manage all audit events including performing Internal Audits
  • Monitor all audit related findings and actions
  • Provide management status reports
  • Provide guidance/training to involved personnel (as appropriate)
  • Coordinate the planning, hosting and follow-up activities to all customer and regulatory audits.


On request provide support for other Quality Systems, i.e. SOP System, CAPA, etc.




  1. BS degree in Chemistry, Life Science, Engineering or combination of training, education, and experience that is equivalent.
  2. A minimum of 5 years pharmaceutical industry experience.
  3. A minimum of 2 years’ experience with statistical analysis.
  4. Previous work experience should include exposure to a broad range of Pharmaceutical Quality Assurance activities such as production record review, Quality Control, GMP Auditing, standards development, material specifications/testing, etc.




Has authority to manage and report on all aspects of the APR and Audit systems as defined above.


Approval authority for GMP Documentation will be designated by Quality Leadership as needed.


There are no available positions at this time.